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Frequently Asked Questions

Welcome to our FAQ Page.

SHIPPING & RETURNS

We primarily ship to two main countries: Canada and United States of America. However, we ship worldwide.

E's Element also offers convenient flat rate shipping rates for jewelry and apparel

Click here for a detailed explanation of our shipping policy 

PLEASE NOTE (CUSTOMERS OUTSIDE CANADA): Once the package arrives in your country, the local courier service picks up the package. E's Element is not responsible for country's customs taxes or delivery mishaps once its out for delivery in your local area. You will be contacted by your country's customs agents to pay all taxes and dues for your items to be released to you (if applicable)

ORDER CANCELLATIONS

You can email us at contact@ellaelement.shop and provide us with your order number on the same day the order was made.

Please Note: Orders cannot be cancelled once shipping confirmation has been provided to you, so if you would like to cancel an order please ensure this is done before the order confirmation is sent out to you.

Click here for a detailed explanation of our return policy

LOCAL DELIVERY AND PICK UP AVAILABLE. CLICK HERE  

Do you live in the Greater Toronto Area? (E.g. Mississauga, Toronto, Brampton, Oakville, Milton, Vaughan etc.). Perfect! Because pick up and delivery orders are also available for people like you. You get to receive your items as early as 24 hours from when you ordered without the wait of shipping! Awesome right

PRODUCT SHIPMENTS

Products will be shipped out from Canada.

PAYMENTS

Main Payment Cards: Sezzle, Paybright, AfterPay (Coming Soon), Visa , MasterCards and American Express.

Alternative Payment Methods: Shop Pay, Google Pay and Apple Pay.

WE DO NOT OFFER PAYPAL AS A PAYMENT METHOD.

SEZZLE ELIGIBILITY REQUIREMENTS

1. Be 18 years of age or older.

2. Have a US or Canadian phone number that can receive texts.

3. Have a working email address.

4. Have a non-prepaid payment method available.

5. For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card.

6. No minimum order amount.

PAYBRIGHT ELIGIBILITY REQUIREMENTS

1. A Canadian bank account (Only available to Canada)

2. Be 18 years of age or older.

3. A Canadian residential address.

4. Minimum order amount is $50CAD. Maximum amount is $1000CAD.

DISCLOSURE

If you finance your purchase with PayBright and one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before you receive your purchase.

Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.

WHY USE SEZZLE OR PAYBRIGHT? (Available Online Only)

1. Spread the cost of your order overtime. Zero percent upfront fees.

2. Pay in four interest-free installments.

3. Easy and safe to use.

SIZING

Yes we do! Below is a link to our sizing charts. Plus, you can also find 'size guides' on the product page of a specific item.

Sweatsuit Size Chart.

Click here to get notified once we release ring sizers

PRODUCT CARE + MATERIALS

All jewelry pieces from the Link Collection plus the Ella Lava Rings and Signet Rings are 18K yellow gold and white gold. Gold plated pieces require extra care. Whereas, pieces from the From The Mind of Ella collection and Double Band Stackable Ring are 18K gold IP plated on stainless steel. These types of pieces are water resistant and shower safe but like any other jewelry piece requires adequate care. More information can be found on each item’s individual page for an in-depth description of each jewelry piece.

For more information about our jewelry product care, kindly visit our jewelry care page HERE

Yes we do for a few pieces. This will depend on the demand for that particular product. However, if you do see a product that you love and it's sold out, kindly send us a dm on Instagram: @ellaelement.shop and we will be happy to accommodate your needs! :)

GIFTING

Yes we do offer gift wraps for orders:

Include the receiver's name and your name when selecting this gift option under the [personal gift message] in your cart page.

You can find Digital Gift Cards HERE

Our Gift Cards Terms & Conditions

GENERAL

Yes, E's Element will be launching other products which include matching sweatsuits (hoodies & sweatpants) and athleisure apparels like bra tops, cycle shorts and more!

We will definitely keep you in the loop about new product launches!

Unable to find satisfactory answers? Kindly reach out to us via Instagram for a faster response: @ellaelement.shop or via email: contact@ellaelement.shop by filling out this form - https://ellaelement.shop/pages/contact

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