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Restocks + Preorder Items

What is a 'Pre-Order' product?

  • This is a product that is currently being prepared, which you are purchasing in advance.
  • The product is expected to be shipped out in the next 4-6 weeks starting from the date the order was placed or the estimated shipping date stated in the product description of that item.
  • Please Note: Preordered items are subject to delays since items in this category are made to order. You will be notified when the product has been posted along with a tracking number for your reference.
  • We do not accept refunds or exchanges for pre-order products.

Important 

  • Please note: The expected date is an estimate and we recommend allowing one week leeway if purchasing for an event/special occasion.
  • If you are purchasing additional products, they will be shipped with your pre-order product. If you need the additional products sooner, please order separately.
  • Please Note: Items listed on the website will be marked as 'PreOrder Now' instead of 'Add to Cart' on the product pages.

Questions?

Don't hesitate to dm us on Instagram - @ellaelement.shop here or fill out the contact form here for any queries.

customer support email: contact@ellaelement.shop

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Model wearing velvet dark brown crop top and shorts. The crop top has the E's Element logo imprinted in the middle in white. The model is also wearing 18k gold chain accessories and green and orange sneakers. Ella Chocolate Velvet Set by E's Element.
 

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