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No perfumes should be sprayed directly on the jewelry piece. Also, we recommend that you do not keep your E's Element piece under water for very long! This increases the life and lustre of the jewelry.
- Refrain from machine-wash for a while, as this could loosen up the material of the sweatsuit, which is natural for most clothing
- Hand washing is recommended. Do not dry clean.
- For a looser feel, the more you wear your sweatsuits, the looser it becomes.
- Do not wash the sweatsuits excessively as this could damage the quality of the clothing.
- When using the machine-wash method, ensure the machine is set to cold gentle.
- Do not use bleach
- Do not tumble dryWarm iron on reverse if required.
What's Included In My Order?
1- E's Element Sticker Sheet on orders over $100CAD
1- E's Element Round Sticker on orders below $75CAD
1- E's Element Keychain
1- Thank You Card
1- Business Card
For gifts: If you would like E's Element to add a gift message or gift wrap to your order, please include the receiver's name and your name when selecting this gift option under the [personal gift message] in your cart page.
If you are buying something for yourself and someone else, please let us know in the note section if you would like any specific pieces to be packed in our custom jewelry boxes and pouches.
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Commonly Asked Questions
Do You Ship Worldwide?
E's Element primarily ships to countries like Canada and USA. However, we ship worldwide! We also offer convenient flat shipping rates to ensure you are getting the best shipping options available.
E's Element partners with third party shipping carriers like Stallion Express, Clickship and DHL to ensure worldwide shipping is convenient and affordable for you.
Estimated shipping rates can be calculated in your cart page or at checkout.
How Long Does Shipping Take?
🇨🇦 Canada wide shipping takes between 2-5 estimated business days (within the province of Ontario) // 5-11 estimated business days (other provinces)
🇺🇸 USA shipping takes between 3-14 business days
🌐 International shipping takes between 5-22 business days (this will vary depending on the country)
How Can I Split My Payment?
Simply add your favourite items to your cart and select the Sezzle or Paybright payment option at checkout.
Please Note: Sezzle is only available to customers based in Canada and USA. This payment option requires no minimum order amount.
PayBright is only available to customers based in Canada. This payment option requires a minimum order amount of $50CAD.
Do You Accept Refunds?
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
We do not accept product refunds. Our product descriptions are super detailed to ensure you are getting the best. If a refund is required, this will be issued as a store credit/gift card and must comply with the 7-day period.
Reliable local delivery
We've partnered with a delivery company called ABM On Call to ensure our local customers never have to worry about high shipping rates and delayed packages.
Join our loyalty program and earn Ella points for different actions. Unlock exclusive perks and future freebies - who doesn't love free gifts?
Get in touch
For customer support inquiries email our support team at firstname.lastname@example.org or click here to fill out the contact form
Split Payment Plans
SEZZLE ELIGIBILITY REQUIREMENTS
1. Be 18 years of age or older.
2. Have a US or Canadian phone number that can receive texts.
3. Have a working email address.
4. Have a non-prepaid payment method available.
5. For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card.
Instalments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks.
For example, if your total was $100, you would pay $25 today and then $25 every two weeks until your $100 purchase is paid off. Your order from E's Element will be processed and shipped as normal and in the normal frame of time as stated in our shipping policy.
About E's Element
@ellaelement.shop on Instagram <popularly known as E's Element> is a jewelry and limited edition athleisurewear brand. We are dedicated to providing trendsetters with quality pieces that help elevate their personal style. E’s Element is essential mainly because of the types of products we sell, primarily because, due to the lockdown, people do not have the opportunity to go into stores and try on jewelry or clothes physically. E’s Element puts quality products that are also affordable and suitable for you to enjoy.
As a result of Emmanuela's multifaceted nature and drive to run her own product line, the idea of creating E's Element began in July 2020 and officially launched January 3rd, 2021.