Shipping policy
COVID DELAYS: Due to COVID-19, packages may take longer than usual to arrive. Estimated delivery time is how many business days are expected for your order to be delivered. This is not guaranteed and estimated in business days. Depending on the destination, customs delays or other unexpected delays can impact delivery.
Here at E's Element, we pride ourselves on ensuring that our customers get access to convenient shipping rate options. We took into consideration that some of you may make purchases for special occasions and we want to ensure your E's Element goodies get to you in the most convenient way possible.
NEW UPDATE (ORDER PROCESSING TIMES) (In Effect May 28th and does not apply to preorder items)
E's Element partners with third-party shipping carriers like (Stallion Express - Canada Post, USPS, Fedex & APC Logistics), DHL and FareDelivery to ensure worldwide shipping is convenient and affordable for you. You will receive an order confirmation email once your lovely package is in transit, when it's out for delivery and when it has been delivered to you.
- Orders with free shipping take about 3-5 business days for processing time.
- Orders with standard shipping take about 1-2 days business days for processing time
- EXPECTED DELIVERY TIME WITHIN CANADA: 2-5 estimated business days (within the province of Ontario) // 5-11 estimated business days (other provinces)
- EXPECTED DELIVERY TIME IN THE US: 3-14 estimated business days
- EXPECTED DELIVERY TIME INTERNATIONALLY: 5-22 estimated business days (timing will differ depending on your country)
- **Free Canada & US Shipping for orders over $200CAD** (even after any codes are applied to your order)
- **Free International Shipping for orders over $300CAD** (even after any codes are applied to your order)
SHIPPING OPTIONS AVAILABLE AT CHECKOUT
- Local Delivery
- Standard Delivery
- Express Delivery
- Next Business Day Delivery (Within the GTA/Ontario)
Free Shipping Threshold Modified October 20th 2022
Please keep in mind that during holidays or limited edition launches and restocks, shipping times are subject to change.
[Modified July 7th 2022]| IMPORTANT HOLIDAY DATES | REMARKS |
| December 20th, 2022 | Christmas order cut-off time + Next Day Delivery pause |
| December 23rd - December 29th, 2022 | Orders placed during this time will be shipped Dec. 30th |
| December 30th, 2022 - January 2nd, 2023 | Orders placed during this period will be shipped Jan. 3rd 2023 |
| January 3rd and above | Our normal shipping schedule will resume |
IF DHL IS SELECTED AT CHECKOUT: Shipping times will take 1-5 business days (if selected at checkout and depending on your country. DHL applies to sweatsuit + jewelry orders combined)
PLEASE NOTE: Estimated delays can range from 3-8 business days.
Below are the shipping rates available to different regions when you shop with us:
SHIPPING RATES ARE NOW ISSUED IN CANADIAN DOLLARS BY DEFAULT AT CHECKOUT. SEE UPDATED RATES AT CHECKOUT FOR MORE INFO.
(Modified on March 11th 2022)
(Last Updated: February 5th 2023).
Click Here to View Our Return Policy
SHIPPING RATES DISCLAIMER:
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These rates are prone to change at any time depending on items in your cart. Please refer to an updated shipping rate at checkout for accurate, real-time rates and other shipping options.
PLEASE NOTE (CUSTOMERS OUTSIDE CANADA): Once the package arrives in your country, the local courier service picks up the package. E's Element is not responsible for the country's customs taxes (if applicable) or delivery mishaps once it's out for delivery in your local area. You will be contacted by your country's customs agents to pay all taxes and dues for your items to be released to you (if applicable).
- Delivery time starts after the order has been processed not when the order has been placed. Once the order has been processed it will be shipped out according to your chosen shipment at checkout and you will be notified by email when your order has been dispatched.
- Once orders are dispatched tracking details will be provided to you via the email address used to complete the order at checkout.