PRE-ORDER INFO

What is a 'Pre-Order' product?

• This is a product that is currently being prepared, which you are purchasing in advance.
• The product is expected to be shipped out in the next 1-2 weeks starting from the date the order was placed. You will be notified when the product has been posted along with a tracking number for your reference.
• We do not accept refunds or exchanges for pre-order products.

Important 

• Please note: The expected date is an estimate and we recommend allowing one week leeway if purchasing for an event/special occasion. 
• If you are purchasing additional products, they will be shipped with your pre-order product. If you need the additional products sooner, please order separately.

Questions?

Don't hesitate to dm us on Instagram - @ellaelement.shop here or email us at contact@ellaelement.shop for any queries.