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PRE-ORDER INFO

What is a 'Pre-Order' product?

  • This is a product that is currently being prepared, which you are purchasing in advance.
  • The product is expected to be shipped out in the next 4-6 weeks starting from the date the order was placed or the estimated shipping date stated in the product description of that item.
  • Please Note: Preordered items are subject to delays since items in this category are made to order. You will be notified when the product has been posted along with a tracking number for your reference.
  • We do not accept refunds or exchanges for pre-order products.

Important 

  • Please note: The expected date is an estimate and we recommend allowing one week leeway if purchasing for an event/special occasion.
  • If you are purchasing additional products, they will be shipped with your pre-order product. If you need the additional products sooner, please order separately.
  • Please Note: Items listed on the website will be marked as 'PreOrder Now' instead of 'Add to Cart' on the product pages.

Questions?

Don't hesitate to dm us on Instagram - @ellaelement.shop here or fill out the contact form here for any queries.

customer support email: contact@ellaelement.shop

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