PRE-ORDER INFO
What is a 'Pre-Order' product?
- This is a product that is currently being prepared, which you are purchasing in advance.
- The product is expected to be shipped out in the next 1-2 weeks starting from the date the order was placed. You will be notified when the product has been posted along with a tracking number for your reference.
- We do not accept refunds or exchanges for pre-order products.
Important
- Please note: The expected date is an estimate and we recommend allowing one week leeway if purchasing for an event/special occasion.
- If you are purchasing additional products, they will be shipped with your pre-order product. If you need the additional products sooner, please order separately.
Questions?
Don't hesitate to dm us on Instagram - @ellaelement.shop here or email us at contact@ellaelement.shop for any queries.