Welcome to E's Element's Support Center!
How E's Element Private Member Sale Works
How The Private Sale Works
What is E’s Element private member sale?
E’s Element private member sale is an exclusive sale available to select customers that have created an E’s Element account.
How can I be eligible for the E’s Element private member sale?
To be eligible for the E’s Element private member sale, customers must create an E’s Element account, then login with the account created.
Note: If you have already created an account prior, ensure to use the same email associated with your account to login. To recover the password on an account previously created, Click Here
How many items will I get discounts from with E’s Element private member sale?
You will get discounts on 10 items based on your buying habits and interest.
There will be new offers available after 60 days. However to unlock new offers instantly, follow @ellaelement.shop on Instagram through the private sale feature on the E’s Element website.
How can I get more personalized sale offers?
You can get more personalized sale offers by linking your Instagram. Additionally, offers are sent to everyone who creates an E’s Element account via email.
What types of discounts does the E’s Element private member sale provide?
To find out what types of discount and the magnitude that the private member sale provides, create an E’s Element account : Click Here to Create An E’s Element Account
What is the duration of discounts before they expire?
There is a 7 day duration for the discounts before they expire. Expiration dates will be shown at the bottom of the item on the E’s Element private member sale page.
What is the policy on refunds and exchanges with items from the E’s Element private member sale?
The policy on refunds and exchanges are not the same as regular priced items on the website. As stated on our website, all items on sale are final. If an item is purchased using the private sale feature, it will be a final sale.
Can you use your E’s Element private member sale on only certain items?
The private sale can be used on all items on the site except :
Is there a fee to join the E’s Element private member sale?
No there is no fee needed to join the E’s Element private member sale. The only requirement is that the customer creates an E’s Element account : Click Here to Create An E’s Element Account
Can the E’s Element private member sale be used in-person stores like pop ups?
The E’s Element private member sale can only be redeemed online exclusively on www.ellaelement.shop.
Contact Us
Still have questions? We're happy to help!
For customer care support, please click here to fill out our customer support contact form and we will get back to you within 48 hours.
For general inquiries support, please click here to fill out our general inquiries contact form and we will get back to you within 48 hours.