Questions?
We're here to help with sizing, styling and anything else
Reliable Local Delivery | Free Canada and USA Shipping | Gifting
CONTACT US
We may have the answer to your question in our Frequently Asked Questions, but if you cannot find the answer to what you are looking for, please get in touch with us by filling out the form below.
We take approximately 3-5 business days to respond. If its urgent kindly include this in the subject of your email.
For General Support, please email us at contact@ellaelement.shop.
For Customer Support/Inquiries, please email our customer support team at support@ellaelement.shop.
If this is regarding wholesale orders, please include *WHOLESALE ORDERS* in your subject line. Thank you :)
FAQ
How long does shipping take?
EXPECTED DELIVERY TIME WITHIN CANADA:2-5 estimated business days (within the province of Ontario) // 5-11 estimated business days (other provinces)
EXPECTED DELIVERY TIME IN THE US:3-14 estimated business days
EXPECTED DELIVERY TIME INTERNATIONALLY:5-22 estimated business days (timing will differ depending on your country)
How long are your order processing times?
- Orders with free shipping take about 3-5 business days for processing time.
- Orders with standard shipping and local delivery take about 1-2 days business days for processing time
How long does local delivery take?
Local delivery in the GTA typically takes 1-3 business days to be delivered.
Can I try your products in store?
Not yet, but we are working on it! Sign up in our email newsletter in the footer to receive updates on when and where you can buy our products locally.
