Digital Gift Card
- Care Guide
- What's Included In My Order?
Shopping for someone else but not sure what to give them?
Offer your loved ones the gift of choice with E's Element gift card.
Gift cards are delivered by email, and you will find instructions on how to redeem them at checkout.
- E-gift cards can be used towards any E's Element product.
- Please Note: Gift cards are only available to customers who purchase their items from our site: www.ellaelement.shop.
- Enter the code provided via email at the payment step of checkout.
- They can be used at any time! (never expires)
- Redeemable only in the currency it is issued in.
- The gift card can be used towards any E's Element product online.
Read more HERE about our Gift Card Terms and Conditions.
No perfumes should be sprayed directly on the jewelry piece. Also, we recommend that you do not keep your E's Element piece under water for very long! This increases the life and lustre of the jewelry.
- Refrain from machine-wash for a while, as this could loosen up the material of the sweatsuit, which is natural for most clothing
- Hand washing is recommended. Do not dry clean.
- For a looser feel, the more you wear your sweatsuits, the looser it becomes.
- Do not wash the sweatsuits excessively as this could damage the quality of the clothing.
- When using the machine-wash method, ensure the machine is set to cold gentle.
- Do not use bleach
- Do not tumble dry
- Warm iron on reverse if required.
1- E's Element Sticker Sheet on orders over $200CAD
1- Jewelry Polishing Cloth
1- E's Element Keychain (out of stock)
1- Thank You Card
1- Business Card
Don't hesitate to dm us on Instagram - @ellaelement.shop or fill out the contact form here for a faster response.
Digital Gift Card
Commonly Asked Questions
Do You Ship Worldwide?
E's Element primarily ships to countries like Canada and USA. However, we ship worldwide! We also offer convenient flat shipping rates to ensure you are getting the best shipping options available.
E's Element partners with third party shipping carriers like Stallion Express, Clickship and DHL to ensure worldwide shipping is convenient and affordable for you.
Estimated shipping rates can be calculated in your cart page or at checkout.
How Long Does Shipping Take?
🇨🇦 Canada wide shipping takes between 2-5 estimated business days (within the province of Ontario) // 5-11 estimated business days (other provinces)
🇺🇸 USA shipping takes between 3-14 business days
🌐 International shipping takes between 5-22 business days (this will vary depending on the country)
Click to view a detailed explanation of our shipping policy.
How Can I Split My Payment?
Simply add your favourite items to your cart and select the Sezzle or Paybright payment option at checkout.
Please Note: Sezzle is only available to customers based in Canada and USA. This payment option requires no minimum order amount.
Affirm (formerly Paybright) is only available to customers based in Canada. This payment option requires a minimum order amount of $50CAD.
Do You Accept Refunds?
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
We do not accept product refunds. Our product descriptions are super detailed to ensure you are getting the best. If a refund is required, this will be issued as a store credit/gift card and must comply with the 7-day period.
Reliable Local Delivery
We've partnered with a delivery company called ABM On Call to ensure our local customers never have to worry about high shipping rates and delayed packages.
Join our loyalty program and earn Ella points for different actions. Unlock exclusive perks and future freebies - who doesn't love free gifts? | Click to claim your rewards
Get in touch
For customer support inquiries, click here to fill out the contact form
We've partnered with a third party courier called Stallion Express to ensure all shipments outside of the Greater Toronto Area have full tracking and insurance coverage.
Split Payment Plans
SEZZLE ELIGIBILITY REQUIREMENTS
1. Be 18 years of age or older.
2. Have a US or Canadian phone number that can receive texts.
3. Have a working email address.
4. Have a non-prepaid payment method available.
5. For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card.
Instalments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks.
For example, if your total was $100, you would pay $25 today and then $25 every two weeks until your $100 purchase is paid off. Your order from E's Element will be processed and shipped as normal and in the normal frame of time as stated in our shipping policy.